iness owner would whinge about how hard busine

you remember the last time you went into a shop and the person 'serving? raced over to you Noah Fant Inverted Jersey , greeted you with a lovely smile, heaps of enthusiasm and said, ?Welcome to our store, what can I help you with today?? And then listened attentively to what you had to say?


Doesn't happen very often does it? In fact Royce Freeman Inverted Jersey , while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember.


Let me tell you what happened this week?


I belong to a well-known trade exchange which I have found very useful for my business. I wanted to purchase a suitcase from a particular store which usually takes trade dollars. From time-time the store will limit the use of trade dollars if they have reached their maximum for the month. Anyhow I quickly discovered this wasn't going to be my lucky day.


I walked in and the assistant who was sitting down behind the counter (and remained there), didn't smile. She barely acknowledged me with what looked like a scowl. I had interrupted her reading time. (She was so busy Courtland Sutton Inverted Jersey , there was no-one in the store). I then politely (yes I can be polite sometimes) asked her if they were accepting trade dollars as I wanted to purchase a suitcase. She turned around to the owner who was sitting behind her doing some bookwork and repeated my question. The owner stayed seated, didn't look up and told her assistant ?No?.


The assistant then relayed to me that ?we are not accepting trade dollars at the moment, but we have good deals for cash?.


She remained seated all that time. I didn't answer and walked straight out the front door with my cash sitting in my purse.


No matter how good their ?cash? deals were going to be, if I was going to spend my hard-earned money anywhere Bradley Chubb Inverted Jersey , it definitely would not be with them!


The ?Colour- blind to service? Copy Centre


I had spent thousands of dollars with a printing company over a couple of years. A couple of times I was told by one of the staff, when they've been snowed under ?Mary's too busy to speak with you at the moment, I'll have to get her to call you back when she's got more time?.


It was the same company who sent me a Christmas card with an invoice inside it!


Whenever I had to pick up my order, the business owner would whinge about how hard business was?any wonder why?


Needless to say I didn't remain with them.


The ?Cant? do that? Caf?


We went to a local caf? which we hadn't been to for a while and I was told by the waiter that ?no Phillip Lindsay Inverted Jersey , we can't do that?. I wanted a particular type of sandwich which wasn't on the set menu. I informed the abrasive young waiter that ?yes, you can?. That got him scared and the order I requested turned up within 5 minutes.


Are Customers Important to Business?


Of course they are. No customers, no business. Yet why are businesses deliberately driving customers away? It's ridiculous isn't it?


It's The Business Owner's Fault


That's right. The person who owns the business is the one who's responsible for the way their clientscustomers are treated.


They are usually too busy working in the business and have not allocated time to working on their business. They're often very disorganised and have no idea what is really going on.


Call it what you want?personal productivity, time management Joe Flacco Inverted Jersey , personal organisation are crucial skills everyone needs to know and apply to their daily lives. Otherwise you run around filling your day with activity, most of which doesn't help you achieve your goals.


Five Ways to Improve Customer Service and Increase Profits